Frequently Asked Questions

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What are the main benefits of using Roga? Where do I start? How do I set up my device? What is the return policy for Roga products?
Is Roga Safe?
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Yes! Roga is based on decades of scientific research investigating the use of non-invasive brain stimulation to reduce stress.

Roga uses an exceptionally small electric current (less than 0.5 milliamps) to gently stimulate the brain. The stimulation feels like a slight tingling sensation on the skin.

The Roga device has undergone rigorous electrical safety testing (IEC 62368). The stimulation provided is safe and effective. Less than <1% of users may experience a mild headache, dizziness, nausea, or skin irritation. If this happens, decrease the intensity level of the Roga device or turn off the device and remove the patches from the skin. Symptoms will subside quickly.  

We recommend not applying Roga to irritated or injured skin.

How does Roga Work?
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Roga was designed to restore balance to your nervous system using Non-Invasive Peripheral Nerve Stimulation (NI-PBS).
It delivers small gentle electrical pulses to the great auricular nerve located behind the ear, in the mastoid process area.
This method helps train the nervous system to relax and become more resilient to stress.

What benefit can I expect and how soon will I feel them?
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Roga users should expect less stress within two weeks of consistent daily use. The more consistent you are, the better the results.

Roga stimulation patterns are designed to facilitate natural states of relaxation. Roga pulses speak the language of the nervous system and are designed to decrease brain activity associated with severe stress, worry, and rumination.

Roga works by reducing activity within an area of the brain called the default mode network (DMN), which is responsible for worry, rumination, and stressful thoughts. With each Roga session, activity in the DMN becomes quieter leaving you more relaxed, focused, and more centered.

How do I setup the Roga device?
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Please view our instructional video for an overview of the process. The device is very simple to use and easy to maintain.

How do I change the electrode pads?
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In order to change the electrode pads, just pull lightly on the electrodes until they unsnap from the earhook.

Grab a fresh pair of electrodes from the electrode bag and snap them in directly to the earhooks.

You can follow this instructional video for reference.

I need more electrode pads? How do I buy more refills?
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Not to worry, you can order more Electrode Pads here.

How can I tell if the device is working?
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If the blue indicator light is on 🔵, the device is delivering stimulation and the electrodes have proper contact with the skin behind your ears.

If the red indicator light is on 🔴, make sure that:

  • You have pushed your hair out of the way so the electrodes are fully adhered to your skin.
  • The earhook cable is plugged to your device
  • The device is plugged into your phone using the provided iOS or android adapter

If the pink indicator light is on 🟣, the device is in idle / sleep mode and it wont deliver any stimulation until you start a session in the Roga App.

Can I use the Roga device with other apps, or while watching TV / reading a book?
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Yes absolutely!

Just open the Roga App and start one of the silent timer sessions. The device will then be working on the background while you do your thing.

*Whitout the Roga App and the silent timer the device won't work. It's very important that you start a timer so that you can log your session and track your usage.

What should I expect to feel when I use Roga device? How do I know if the intensity is high enough?
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Roga's stimulation has often been described as a slight buzzing or tingling sensation on the skin. When you first use Roga, the feeling may be unfamiliar to you, but it becomes less noticeable over time, and many users say they don’t notice the sensation beyond the first use.

Please note: you don’t have to ‘feel’ the stimulation in order to get great results.

The best results will come from consistent daily use of the device and by setting stimulation intensity to a comfortable level.

If the stimulation is uncomfortable turn down the intensity by adjusting the slider on the device.

The vast majority of users find maximum intensity quite comfortable.

Are Roga electrode pads safe for my skin?
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The electrodes are made of a medical grade hydrogel and have undergone extensive biocompatibility testing. Less than <1% of users report mild skin irritation. Skin irritation typically resolves quickly.

Are there side effects?
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Less than 1% of users report a mild, temporary headache, dizziness, nausea, or skin irritation when using the device.Please watch the instructional video and read the instructions for use thoroughly before using the device.

How long will the battery last?
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Glad you asked!

The Roga device doesn’t use any batteries. That’s right, no need for charging or buying extra batteries.

Instead, you just plug the cable directly to your cellphone like a wired headset.

Note: One Roga session uses around 1% battery from a regular cellphone.

Can I charge my phone while using Roga?
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Unfortunately, no. Please wait until your cellphone is charged in order to use Roga.

Can I use Roga with wireless headphones?
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Yes! Roga is meant to be used with your wireless headphones on. Any headphones will work.

*Headphones are not included with the purchase of a Roga device.

What if I don’t have wireless headphones?

There are 2 alternatives:

  • You can use your phone speaker to listen to the audio from the Roga app.
  • You can send the videos to your apple TV or cast via chromecast.

Can I use Roga if I'm under medical care for anxiety?
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The Roga device is a wellness device. It is not a medical device. For that reason, always seek the advice of your physician or other licensed healthcare practitioner with any questions you may have regarding a medical condition.

Is Roga FDA cleared?
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The Roga wearable is a wellness device and does not require FDA approval for sale.

Nonetheless, the Roga wearable has been built under rigorous design controls necessary for submission to the FDA. Roga Life Inc. meets the Quality System Regulation ISO 13485 manufacturing requirements for medical devices sold in the United States.

Can I sleep while wearing Roga device?
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We do not recommend you go to sleep with the Roga headset on. That being said if you actually fall asleep with the device on, don't worry the device has an embedded timer and it will shut itself off after 60 min.

Roga was designed to be used during the day or before bedtime. It will greatly help with sleep quality as its effects last for hours after a session and build up over time.

What's Roga's return policy?
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If you are not completely satisfied with your purchase, we offer free returns within 30 days of delivery for a full refund or replacement.

THIRTY (30) DAY RETURN POLICY

This return policy applies only to purchases made through www.rogalife.com. If you purchased a Roga through a third-party marketplace and you are interested in making a return, then please contact that third-party marketplace.

If you are unhappy or unsatisfied with your Roga device you may return your Roga device within thirty (30) days of activation of your Roga account after you received the device for a full refund. This will get refunded via your original payment method.

In order to receive your refund you must request a return within thirty (30) days of activation. The date of activation is the earlier of the date that you first linked your Roga to an account using the Roga application, or the date that is 30 days after you purchased your Roga through www.rogalife.com.

Again, this Roga return policy applies only to purchases made from www.rogalife.com.

Below are instructions on how to return your Roga and receive your refund.

RETURN PROCEDURE

To request a return, please send an email to [email protected].

A return shipping label will be provided to you. Use the shipping label to ship your Roga back to us.

Once you have requested your return, you are eligible for a refund of the initial payment, as long as the Roga device is sent back to us and received in perfect condition within thirty (30) days from the date you requested the return. If we do not receive your Roga device within thirty (30) days after you request the return, you will not receive a refund.

Once a return is requested, we will issue the refund.

What phones and tablets are compatible with Roga?
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iOS
Our hardware and mobile app are developed, updated, and tested on iOS 16+ devices.

Android
The Roga mobile app is supported for smartphones running Android 9 and above.

Tablets
Yes, the mobile app is also available for both iOS and Android tablets.

*Although older devices may be compatible, performance improvements and fixes are not developed specifically for this range of devices.

How do I clean my Roga device?
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We recommend using an alcohol wipe or soft cloth dipped in rubbing alcohol to clean the surface of the aluminum case of the Roga device and the plastic earhooks. Please remove the electrodes if you are going to clean the earhooks. To remove the electrodes, just pull on the electrodes until they unsnap from the earhook.

Roga is not waterproof, so avoid submerging it in water.

Please do not wear the Roga device in the shower, bath, or while swimming.

Are there any contraindications?
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1. The Roga device should not be used with implanted devices such as pacemakers or defibrillators, or if metal implants are present in the neck or head.

2. Patients with epilepsy should use the Roga device under the supervision of a licensed healthcare practitioner.

3. The Roga device should not be used during pregnancy or by individuals under 18.

Will my insurance cover the cost of the device?
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Most insurance plans currently do not cover the Roga device, but you can conveniently use your FSA or HSA cards to purchase it.

These accounts allow you to use pre-tax dollars, which can save you money on your purchase.

How do I delete my account?
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Click on the link below to navigate to account deletion page and follow the steps.

Delete my account

Will my data be shared with third parties?
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No, we do not share your personal data with third parties.

Can I recover my account after deletion?
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Once the deletion process is complete, your account and data cannot be recovered.

Are there any studies or trials with the Roga device?
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Yes! NI-PBS (Non-Invasive Peripheral Nerve Stimulation), the core technology behind Roga, has been shown to modulate physiological biomarkers linked to stress symptoms. In multiple studies, participants who engaged in regular Roga sessions experienced a statistically significant reduction in stress symptoms. The majority of patients reported improvements in mood, emotional regulation, and overall mental health, making Roga a reliable and proven tool for stress management. For more information check out the Roga Science Page.